Grotto/Feature ePoolSupply

Fast Shipping & Professional Packing

Because of our long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we can provide a variety of shipping options. Our warehouse staff is highly skilled and will package your items in accordance with our exact and precise specifications. Your items are carefully inspected and securely secured prior to shipment. Every day we ship hundreds of packages to our customers across many countries. This shows our commitment to become the biggest online retailer in the world. Both Europe and the USA have warehouses and distribution centers.

Orders that contain more than one item are given processing time according to each item.

Prior to shipment, we inspect the ordered items thoroughly before sending the items. The majority of orders will be shipped within 48 hours. The delivery time is estimated to be between three and seven days.

Returns

The stock is constantly changing and not fully managed by us due to the involvement of several entities, including the factory as well as our warehouse. The levels of stock can change at any moment. Please be aware that it's possible that your order will become unavailable even after you have placed the order.

Our policy is valid for 30 days. If you don't receive the product within the 30 days period, we are not able to issue a refund or an exchange.

The item you purchase must be in the original packaging and in good condition. It must also not be used. It must also be returned in the original packaging.